There are three types of portable vaporizer companies
1. OVERSEAS BRANDS
If you want a cheap or knock-off portable vaporizer, a Chinese company would be happy to take your money. The cheap prices are rarely worth the poor quality, non-existent customer support, and no manufacturers warranty.
2. LOGO SLAPPERS
Have you ever wondered why so many vapes look the same? Logo Slappers simply print their logos on existing Chinese products and triple the price. It’s fast, easy, and irresistible for the well marketed, greedy brands of North America.
We’re USA based and we refuse to be Logo Slappers, so what category do we fall under? We’re a company escaping the ordinary in a broken industry. We build innovative products and back them with a warranty you’ll be telling your friends about.
Logo Slappers take your need for replacement parts straight to the bank.
They know that replacement parts will quickly add up to more than what you paid for your device.
We do things differently.
WHO WE ARE AND WHY WE’RE HERE
Most top vaporizer brands put profits before customer satisfaction. They offer little to no warranty on their products in hopes of keeping you on the hook for their expensive replacement parts. That’s why in 2013 our founders started Vape Parts Mart, a company dedicated to bringing quality and affordable parts to a broken industry.
Over the years, we’ve heard thousands of stories from our customers who were blindsided by a deceptive industry. We decided it was time to take what we’ve learned from these one-on-one interactions to create a new type of vaporizer brand, and we call that brand Lifetime. We fight to offer permanent solutions to the flaws of the industry by providing innovative, non-cookie cutter designs with a warranty that puts customers before unfair profits.
CLICK HERE TO MEET OUR AWESOME TEAM
Gone are the days of buying things from people you don’t know. Meet our team, and say hello.
A WARRANTY THAT PUTS CUSTOMERS BEFORE PROFITS
Your Den Pen kit has a warranty card with a unique serial number.
After registration, you’ll be given access to your personal lifetime warranty page.
How the Lifetime Warranty Works
- Purchase the Den Pen from us or any authorized retailer.
- Locate the warranty card in your box.
- Register with your unique serial number here.
The originally registered customer will now be given access to a personal online warranty portal.
Already own a Den Pen?
The not so “FINE PRINT” of our Lifetime Warranty
Portable vaporizers are meant to conveniently go where you go, and we understand that will sometimes mean damage and loss. We want you to be comfortable using, abusing, and losing your portable vaporizer, and that’s why this warranty is here to protect you.
Coverage of the Lifetime Warranty
What we will do under this warranty:
- We will not lose money when we warranty your items. That would be bad for business, and if you buy from us, you want us to stick around – right? However, will not make money when we warranty your items. It just wouldn’t be fair to offer a Lifetime Warranty and profit on your warranty replacements.
- We will charge exact shipping rates which is typically under $5 for USPS 2-4 day delivery (within America). We will not over charge for shipping. Many vape companies profit big by over charging for shipping.
Rules of the Lifetime Warranty
The intention of this Lifetime Warranty is to save you money over time. Since there will always be people who take advantage of a good thing, we have to set some time limitations on the warranty:
- Our online warranty system will allow two battery replacement units per warranty serial number, each year. We feel this is fair, and likely more than even the most frequent of vape users will need. If you need more batteries beyond that, they can be purchased at the retail price of $44.99.
- Until technology can create a heater/coil that will last years, we consider them to be disposable. This is good news for you because our online warranty system will allow you to order a pack of three of your favorite replacement heaters every 30 days.
- All other parts of the Den Pen (mouthpiece, Dab Den storage tank, Dab Grabber loading tool, charger), will rarely require warranty replacement from damage or malfunction. The most likely scenario is that you will lose these parts.FINISH
In some cases we will ask for a description and pictures of what is malfunctioning with your device.